What is it?
You can view a report for every message sent through the Contact Center and Elists. The report will allow you to view a copy of the email to whom the message was sent and any errors during the send.
Where is it?
Navigate to Reports > Message report. Clicking the message details icon will display the statistics for that message, including total recipients, opens, click-thrus and unsubscribes
Message Type Filter
There are three types of messages sent through MemberClicks: Contact Center, Elist and Notification. You are able to filter to view a specific type of message by choosing a message type from the drop down filter. Once the selection is made, the list of messages will automatically filter to only display your selection.
To view the message statistics, go to Reports > Message Report. Click on the eyeball icon next to the message for which you want to view statistics.
1. The Message Properties and Recipient Details allow you to view the message, its summary information and the delivery status of its recipients.
2. The Message Statistics section appears below them.
Here you can see a summary of the total recipients, opens, bounces, click-thrus, and unsubscribes. By clicking on the number, you can see a list of the recipients for each category.
Anytime you click on a link to a recipient list in the Recipient Details or Message Statistics section of a message’s history, you have the ability to resend messages to chosen recipients.
On the Recipient Report page, you can tag any prior recipients. Click the Resend message to tagged recipients link at the bottom of the page to resend the message.
You will be taken to the Contact Center where you can send the message as normal. The message will appear as a new entry on the Contact Center Report page.
When you are viewing a message’s history, you can export the message history as a PDF. To do so, click the Export as PDF link in the upper right corner. You can then open or save the resulting PDF as normal.
Saving a Message
To save a previously sent Contact Center message, click the link which says, "Click here to view the message."
You can save this message for future use by clicking the "Save this message" button.