Password Management

What is it?

This article will walk you through how passwords are treated in MemberClicks, and includes screenshots with information on password retrieval by an admin or a member.

Forgot Password - Member View

In the event that a member forgets their password, they can use the "Forgot your password" button from your site's login page to reset it on their own.

Next the member will be asked to enter the email address associated with their MemberClicks profile. Note: If the user enters an email address that is associated with multiple accounts in MemberClicks, they will be instructed to contact the administrator to reset the password.  We recommend updating to a unique email address at that time.

After clicking Submit, the member will see this screen confirming that the email has been set to the address provided.

The member will receive this email with a link to reset their password:

Clicking the Reset Password link will direct the member to this page in MemberClicks. The user should enter their new password, then click Submit. Note: The Reset link will be available for 24 hours. After 24 hours, the member should access the Login page and click the "Forgot your username or password" button again to generate a new Reset link.

After a successful reset, the member will be redirected back to the site's home page.

Reset Password - Member Profile

 This section describes how members can reset their passwords when they have already logged into MemberClicks and are viewing their profile.  

From the profile menu, the member can select "Change Password."

Clicking "Change Password" will bring the member to the page shown below.  On this page, the member will be asked to enter the current password as well as the new password.  When finished, clicking Save will apply the changes.

Forgot Password - Admin View

 This section will describe the action required for an Admin to reset a member's password.

First, log in as an ASA or regular Admin and access the member's profile. Click the Edit icon in the top righthand corner.

The current password will appear hidden, but can be overwritten with a new password as shown in the image below. Type in a new password (which you will give to the member) and Save. Note: We recommend setting a generic password and instructing the member to reset their password upon logging in.

FAQs

Q: How will new members receive their Usernames and Passwords after applying for membership?

A: The Username will still be generated as the new member's email address. We recommend adding the Password Attribute to your application form, which will allow applicants to set up their own passwords on the application form itself. Note: We suggest making the Password Attribute required.

Q: How can my members reset their password from my MemberClicks Website?

A: The "Forgot Password" page can be linked to directly as a menu item.  You will see it under the "Other" category when adding a new menu item. 

"Forgot Username" is a separate function that allows members to retrieve their usernames automatically.  When requested, the username will be sent to the specified email address.

Q: Will I still be able to take forms on behalf of my members?

A: Absolutely! You'll still be able to view a member's profile to take a form on their behalf. Click here for details on taking a form on behalf of a user.

Q: What about areas where I have ##password## merged in? Will the password still go out to members via email?

A: To comply with privacy standards, unencrypted passwords will no longer merge into emails. In place of a password merge, the Forgot Password link should now be included on all application/renewal/expiration warning/event confirmation pages. This way, if a member forgets their password, they can simply click the Forgot Password link and update their password through the email they receive.

To include the Forgot Password link, edit the message and click Site Links. In the modal window that pops up, click System Pages > choose Forgot Password from the dropdown > click Insert Link.